AccuDose LLC is a Florida limited liability company headquartered in Tampa, Florida. We design, manufacture, and operate cellular-based remote monitoring and control systems for municipal, industrial, and commercial applications including lift stations, pump stations, storage tanks, and wastewater infrastructure.

This Privacy Policy covers:

• Information collected through our website at accu-dose.com and the AccuDose Portal at connect.accu-dose.com
• Information collected when you purchase, register, or use AccuDose hardware and server plan services
• Operational telemetry data transmitted by AccuDose hardware devices installed at your sites
• Information you provide when contacting AccuDose for sales, support, or technical assistance
• Information collected through marketing communications and lead generation activities

This policy does not apply to third-party websites or services that may be linked from our website. We encourage you to review the privacy policies of any third-party services you use.

SMS Alarm Notifications

A core feature of AccuDose’s monitoring service is the delivery of alarm and event notifications via SMS (text message) to phone numbers configured in your AccuDose Portal account. These are transactional service messages, not marketing communications. Message frequency varies based on the number of monitored sites, alarm thresholds configured, and real-time site conditions — you may receive multiple messages per day during active alarm events. Message and data rates may apply. To update or remove a mobile number from alarm notifications, log in to the AccuDose Portal or contact support at info@accu-dose.com.

A. Information You Provide Directly

• Account information: Name, organization name, job title, email address, phone number, and billing address when creating an AccuDose Portal account or placing an order
• Contact and inquiry information: Name, email, phone number, and message content when you submit a contact form, request a quote, or reach out via email or phone
• Payment information: Billing details for hardware purchases and server plan fees. AccuDose does not store full credit card numbers; payment processing is handled by PCI-DSS compliant third-party processors
• Configuration data: Alarm setpoints, notification recipient lists, site names, input labels, and dashboard preferences entered into the AccuDose Portal
• Support communications: Content of emails, phone calls, and support tickets submitted to AccuDose technical support

B. Operational Telemetry Data

AccuDose hardware devices transmit operational data from your monitored sites over cellular networks to the AccuDose cloud platform. This telemetry data includes:

• Digital input states (pump run status, float switch positions, alarm contacts, power status)
• Analog input readings (4–20mA sensor values for level, pressure, flow, current, and other process variables)
• Digital output states and relay activation events
• Device connectivity status, signal strength, and heartbeat transmissions
• Timestamps and event logs associated with all recorded data points
• Firmware version and device health diagnostics

This telemetry data is associated with your account and hardware units. It does not typically contain personal information unless you configure input labels or site names to include personally identifiable details.

C. Website and Portal Usage Data

• IP address, browser type, operating system, and device type
• Pages visited, time spent on pages, referring URLs, and click paths on accu-dose.com and the AccuDose Portal
• Cookies and similar tracking technologies as described in Section 7
• Google Analytics data including geographic region and session behavior (anonymized)

D. Information from Third Parties

• Business contact information from government procurement databases including SAM.gov and EPA ECHO, used for outreach to municipal utilities
• Information provided by your organization’s designated account administrators on behalf of your team

AccuDose does not use your operational telemetry data for advertising, does not sell it to data brokers, and does not use it to build commercial profiles for resale to third parties.

AccuDose does not sell, rent, or trade your personal information. We share information only in the following limited circumstances:

Service Providers

We engage trusted third-party service providers who assist in delivering our services. These providers are contractually obligated to use your data only for the specific services they provide to AccuDose and may not use it for their own commercial purposes. These include:

• Cellular carriers (Verizon, AT&T, T-Mobile, and participating LTE-M carriers) for data transmission from AccuDose hardware to our cloud platform
• Cloud infrastructure providers for hosting the AccuDose Portal and storing telemetry data
• Payment processors for handling hardware and server plan transactions
• CRM tools (including Pipedrive) for managing customer accounts and support interactions
• Email and SMS delivery providers for delivering alarm notifications and service communications
• Analytics providers (including Google Analytics) for aggregated website usage analysis

Legal Requirements

AccuDose may disclose your information if required by law, court order, or government authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of AccuDose, its customers, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify affected customers of any such transfer and resulting changes to this policy.

With Your Consent

AccuDose may share your information with third parties in other circumstances with your explicit consent.

After the applicable retention period, data is permanently deleted. AccuDose does not retain customer telemetry or operational data indefinitely. AccuDose may retain billing and legal records longer only where required by applicable law.

AccuDose implements technical and organizational measures designed to protect your information against unauthorized access, loss, alteration, or destruction. These measures include:

• Encryption of data in transit using TLS for all communications between AccuDose hardware, cellular networks, and our cloud infrastructure
• Encryption of stored data at rest using industry-standard encryption protocols
• Role-based access controls limiting internal access to customer data on a need-to-know basis
• Secure authentication requirements for AccuDose Portal access
• Regular security reviews and vulnerability assessments of our cloud infrastructure
• Contractual security obligations imposed on all third-party service providers with access to customer data

AccuDose cannot guarantee the absolute security of data transmitted over cellular or internet networks. Customers are responsible for securing their own AccuDose Portal credentials and for notifying AccuDose immediately at info@accu-dose.com if they suspect unauthorized account access.

In the event of a data breach affecting your personal information, AccuDose will notify affected customers in accordance with applicable state and federal breach notification laws.

AccuDose’s website uses cookies and similar tracking technologies to understand how visitors interact with our site and to improve your experience.

Types of Cookies We Use

Managing Cookies

You may control cookie preferences through your browser settings. Disabling analytics cookies will not affect your ability to use the AccuDose website or Portal. You may opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

AccuDose may send you marketing communications including product updates, industry articles, event announcements, and promotional content. We send these only to existing customers, individuals who have voluntarily provided contact information, and municipal utility contacts identified through publicly available government databases.

Opting Out

You may opt out of marketing communications at any time by clicking the “unsubscribe” link in any marketing email, emailing info@accu-dose.com, or calling 866-310-1055.

Opting out will not affect your receipt of transactional and service-related communications such as alarm notifications, billing confirmations, firmware update notices, or account security messages. These are necessary to deliver your purchased services.

SMS / Text Message Communications

AccuDose may send SMS (text message) notifications to phone numbers provided by Customer, including alarm alerts, service notifications, and account-related messages. By providing a mobile phone number and enrolling in SMS notifications through the AccuDose Portal, you consent to receive text messages from AccuDose.

No mobile phone numbers or SMS opt-in data will be shared with third parties or affiliates for marketing or promotional purposes.

Message frequency varies based on the number of monitored sites, alarm activity, and account configuration. You may receive multiple messages per day during active alarm events.

Message and data rates may apply. Standard carrier rates for text messages and data apply depending on your mobile carrier plan.

To opt out of SMS notifications at any time, reply STOP to any AccuDose text message, update your notification preferences in the AccuDose Portal, or contact us at info@accu-dose.com or 866-310-1055. Reply HELP to any AccuDose text message for assistance.

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information AccuDose holds about you
• Right to Correction: Request correction of inaccurate or incomplete personal information
• Right to Deletion: Request deletion of your personal information, subject to our legal obligations and legitimate business needs
• Right to Restriction: Request that we limit how we use your personal information in certain circumstances
• Right to Portability: Request your personal information in a structured, machine-readable format
• Right to Object: Object to processing of your personal information for marketing purposes
• Right to Opt Out of Sale: AccuDose does not sell personal information. No action is required to exercise this right.

To exercise any of these rights, contact AccuDose at info@accu-dose.com. We will respond to verifiable requests within 30 days and may require identity verification before fulfilling certain requests.

Florida Residents

Florida residents may have additional rights under the Florida Digital Bill of Rights (FDBR) effective July 1, 2024. Contact us at info@accu-dose.com to exercise rights under the FDBR.

California Residents

California residents may have rights under the CCPA and CPRA. AccuDose does not sell or share personal information as defined under California law. Contact us at info@accu-dose.com to exercise CCPA/CPRA rights.

AccuDose’s products and services are intended exclusively for business and municipal customers and are not directed at individuals under the age of 18. AccuDose does not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete that information promptly. Contact us at info@accu-dose.com if you believe we may have collected information from a minor.

The AccuDose website may contain links to third-party websites including YouTube (for The Field Report video series) and LinkedIn. These third-party sites have their own privacy policies and AccuDose has no control over their content or data practices. AccuDose is not responsible for the privacy practices of any third-party sites and encourages you to review their policies before providing any personal information.

The AccuDose Portal may integrate with third-party business management tools at the customer’s request. Any data shared with such integrations is subject to the third party’s privacy policies in addition to this policy.

AccuDose stores and processes all customer data on cloud infrastructure located in the United States. Our products and services are designed for and marketed to customers operating in the United States. We do not intentionally collect information from individuals located outside the United States.

If you are located outside the United States and choose to use AccuDose’s services, your information will be transmitted to and stored in the United States, which may have different data protection laws than your country of residence. By using AccuDose’s services, you consent to the transfer of your information to the United States.

AccuDose reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the “Last Updated” date at the top of this page and notify active customers via email or through a notice posted in the AccuDose Portal.

Your continued use of AccuDose’s products and services following the posting of an updated Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

This Privacy Policy is governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in Hillsborough County, Florida.